Position: Graduate Trainee
Key Tasks
• Learns functions, operations, management viewpoints and company policies and practices that affect each phase of business.
• Sets performance goals and objectives with upper management.
• Monitors performance progress with management and key trainers.
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
• Receives training in functions and operations of related departments to facilitate subsequent transferability between departments.
• Attention to all country/customs regulations and customized instructions, knowledge of sub-process / trade-lane / customer specifics (e.g. SOPs)
• Interface with business partners / internal stakeholders
• Ensure to meet KPI & BSC Targets
• Ensure quality, productivity of service delivery along with PA/ GBS standards
• Participate with team management (people, performance) in daily operations
• Follow working instructions of superior
• Report and feedback to Superior regularly
• Establish the well cooperation relationship with other team or party
• Active to take up additional task & initiative which beyond those directly related to your position for the benefit of the BSC and its staff members
• Lead & implement project Superior assigned (eg: CIP) during the program.
• Responsible for self-development & achieve a passing score in all areas of the management training program in order to continue in the program.
Decision Making Authority
• Self reliant organization of the own operational procedure / work flow and the assigned tasks in line with the internal guidelines
Function / Market & Industry Knowledge / Business Acumen / Process working
[Functional Knowledge ]
• Understanding of PA strategy and products
• Knowledge in freight forwarding and logistics
• Good understanding of processes and BSC concepts
• Basic business understanding
• Knowledge in forwarding business
• Sound use of SAP and MS Office in general
Skills & Competencies
[Competencies – Leadership ]
• Team leadership and operational acceptance by peers and direct reports
• People management: Recruitment Selection/Training/Development/Coaching
• Conflict Management
• Performance Management
• Ability to influence and convince others in a way that results in acceptance and agreement
• Strategic thinking & skills
• Decision making, problem solving & result orientation
[Competencies – Teamwork ]
• High priority for teamwork
• Team player
[Competencies – Business ]
• Confidential & effective communication/presentation
• Rule based working along global standards
• Readiness of mind, concentrated / accurate / reliable mode of operation (functioning)
• Open mindedness and flexibility reg. customer requirement
• Sense of responsibility, cost and quality awareness
• Reliable and accurate principle of operation
• Strong decision making capabilities and high accountability
• Ability to effectively multi-task
• Organized and high level of attention to detail
[Competencies – Personal)
• Fast self-learning
• Effective listening
• Ability to clearly and concisely present both written and/or oral information
• Time management (monitoring performance against deadlines and milestones)
• Integrity & Credibility
• High energy and resilience
• High commitment and positive attitude in the face of setbacks and obstacles
• High stress level (Ability to work under pressure and deal with tight dead lines)
• Be authentic, approachable, open and honest
• Cooperate PA internal and external partners (e.g. carrier / overseas agents)
• Strong interpersonal skills to effectively interact with people
Educational background / Work experience
• Bachelor and above
• 0-1 year work experience
Language skills
• Mandarin
• Fluent in oral/written English
Computer Literacy
• MS Office Applications (Excel, Visio, Project, Word, Powerpoint, Outlook, etc.)