Department: Group Technology and Operations
部门：科技与运营部
Location: Fuzhou Branch
工作地点：福州
Scope of Role:
• To process daily transactions of Account Service, Cash Management Service Team and Trade Service Team efficiently and accurately.
确保有效和及时地处理账户服务部、现金管理服务部及贸易服务部每天的交易。
• To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.
确保所有交易的处理遵循现行政策、操作流程、服务标准和法规的规定。
Key Responsibilities/Challenges:
• Strictly follow ASU & CMS & TRADE DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements.
严格遵守账户服务、现金管理服务及贸易服务内控制度和岗位职责,确保国家法律规定和内部规章制度的贯彻执行。
• Timely and accurate resolution to all customer enquiries on ASU & CMS & Trade related services and products.
及时、准确地处理客户有关账户服务、现金管理服务和贸易服务产品的问题。
• Act as “single window” into our Import and export Trade services, and scan transaction document to back office
作为独立的窗口，进行操作中心与客户的沟通和服务，并扫描交易文件至后台。
• To maintain quality standards to ensure our services for related products, meets customers’ total needs, and that continued effort is made to exceed customer’s expectation.
保证相关产品操纵及服务的高质量，努力满足客户需求，持续增进服务品质以超越客户期望。
• To check report and finish the product related returns in time, establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.
检查并及时完成相关报表，保留完整的会计、统计和业务档案，确保原始记录，合同和各种资料的一致、真实、完整。
• To perform call back as per the requirements and threshold of updated DOI.
按照更新的业务操作手册的要求及相关额度对交易进行电话回访。
• To perform signature verification (S.V.) for transaction amount within USD500k (included), for transaction amount over USD500k, perform S.V. and pass to section chief/officer/Manager to double S.V. To perform signature verification (S.V.) according to trade SV policy.
对于金额在50万美金以内及50万美金的交易进行印鉴核实，对于超出50万美金的交易进行印鉴核实并且交给组长/主任/经理进行双重核印。并且严格按照贸易产品的核印操作要求进行印鉴核实。
• To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.
为客户提供满意服务方案并支持并协助操作中心的工作。
• To be aware and identify opportunities for cross selling the Bank’s products.
积极为银行拓展业务。
• To be responsible for account related entry/deal input and checking, ensure the effective control of risks through proper authority mechanism.
负责相关交易录入和初审,遵守分级授权机制,确保业务按风险程度得到有效控制。
• Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.
在发送大额反洗钱交易到相关主管之前，预先合理的审核资料。
• Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.
日常工作必须符合反洗钱制度及行为规范的要求。
• Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.
要时刻警惕客户异常和可疑行为，并迅速报告主管任何可疑交易。
• Periodically to do compliance self-checking of daily processing, escalate according to acceptable risk threshold.
定期对日常操作进行合规性自查,根据可接受的风险程度逐级汇报。
• Periodically to do job rotation and take mandatory leave as per annual leave policy.
执行定期关键岗位的轮换和强制休假制度。
• Be familiar with BCP plan and test periodically.
熟悉业务应急预案并参与定期测试。
• Attend and finish internal and external training to be skilled and qualified for the job.
参加并完成银行内外部的各项培训,使之具备胜任本岗位的专业知识和技能。
• Safe keep and register business chops, user Id password and critical vouchers, follow handover policy if applicable
妥善保管业务用章,操作密码和重要凭证,办好交接和登记手续。
• Periodically back up other Clerk job within branch WBO if related concerned party is not available.
在企业银行营运部其他单位的相关人员不在时，定期替补其他人员的工作。
Selection Criteria:
• College/University degree
专科/本科学历
• Knowledge in PBOC/SAFE/CBRC regulations
中国人民银行/国家外汇管理局/中国银行业监督管理委员会法规的了解
• General knowledge of Trade service and Accounting
贸易服务和会计方面基础知识
• Creativeness in generating constructive new ideas
善于提出建设性的意见
• Good command of both written and spoken English
良好的英文会话和书写能力
• Organizing skills and Interpersonal skills
组织和交流能力
• Computer skills
计算机技能
• Familiar with UCP600/ISBP/ICC522
熟练掌握UCP600/ISBP/ICC522
Please send your resume to: tasfgto.chinahr@sc.com , with the position and location in subject.
To apply, visit www.standardchartered.com/careers
请将简历发送至：tasfgto.chinahr@sc.com ，并在邮件主题中注明您所应聘的职位名称及地区。
想了解更多渣打银行的职位信息，请登录：www.standardchartered.com/careers
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