T-Systems(德国电信)招聘实习生

Service Desk Intern

Responsibility:
Provide service to customer via phone in the manner of polite and professional way
Handle customer request/incident base on project requirement and support process
Trouble shooting and resolve customer problem at 1st level
Escalation base on support flow and tracking the ticket until the case closed
Record and update ticket information in time

Requirements:
Fluent English
Familiar with Microsoft Operating System, Network. MCSE or CCNA will be a plus
Good communication skill, have passionate and patient attitude to serve customers
Be able to take night shift



客户支持实习生

工作职责：
通过电话，邮件处理客户网络，桌面等IT问题

第一级故障排除和解决客户的问题

第二级升级给相应的工程师，供应商，直到问题解决
详细，及时录入案例信息，

要求：
流利的英语，书面和口语
熟悉微软操作系统，了解计算机网络。 MCSE或CCNA优先
良好的沟通技巧，有热情和耐心的态度为客户提供服务
可以夜班





请将简历发至jason.zhang@t-systems.com，请注明一周几天可以上班。欲了解公司情况请至www.t-systems.com